Royal Mail Proposal
Company: Royal Mail Date: 2022
​
About Company: Royal Mail is the largest and main mail carrier company in the United Kingdom. They operate over 48,000 trucks and trailers.
Challenge: To digitize the way they schedule and book repair appointments for their fleet equipment. Be able to review, dispute and approve of the repair work.
Solution: During our initial busines analysis, we decided it would be best to create a new solution instead of retro-fitting their process within our existing basic scheduler. Though a few tables and fields were reused, the majority was redesigned to maximize the user's experience to make it as simple as possible.
Workflow Diagram
A workflow diagram was used as part of the initial research to identify the optimal business processes the client wanted to achieve.
VOR Dashboard
This screen was wireframed to illustrate the new VOR dashboard functionality. This was the central screen for Royal Mail to review all their vehicle booking information. The decision to use Balsamiq was to quickly mockup this screen based on the current EMDECS web application look and feel.
